Experienced Service Operations Consultant who provides who provides guidance across all levels from team members to Executives.  She implements quality practices to drive continual improvements in change/incident-problem to increase availability, capacity and performance.  She drives management focus to data driven decision making as well being a specialist in creating solutions to rapidly and substantially reduce customer impacting outages.  As a valuable asset she drives management focus to data driven decision-making.

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• Experienced Service Operations Consultant who provides guidance across all levels from team members to Executives

• Over 20 years of IT Infrastructure leadership in telecom and healthcare

• IT Executive with expertise in implementing best practices processes including ITIL, to improve service level performance and customer satisfaction

• Implements quality practices to drive continual improvements in change/ incident/problem to increase availability, capacity and performance

• Specialist in creating solutions to rapidly and substantially reduce customer impacting outages

• Drives management focus to data-driven decision making

• Led teams of up to 250 people in multiple locations  high availability Data Centers  (10 states) for national service delivery

• Held all roles in Data Center moves from Tech to VP reporting to Board to PM

• Certified in several organization dynamics instruments when applied facilitate successful organizational change, including Emergenetics profiles, EQi and TESI

• BS in Applied Psychology; Leadership Certificate from Regis University